Friendly Figures Bookkeeping (“we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly, in line with the Protection of Personal Information Act, 2013 (POPIA).
1. What information we collect
We may collect the following types of personal information:
- Your name, contact number and email address
- Business information you provide for bookkeeping purposes
- Financial records, statements and supporting documents you share with us
- Tax reference numbers and registration details needed for statutory submissions
- Communication records such as emails, messages and contact form entries
We do not collect sensitive personal data unless you voluntarily provide it as part of our service engagement.
2. How we use your information
We process personal information in order to:
- Communicate with you about our services
- Provide and manage your bookkeeping, payroll and tax services
- Prepare and submit statutory returns to SARS, CIPC and other authorities on your behalf
- Issue invoices and service-related updates
- Improve our services and client experience
3. How we store and protect your data
All personal data is stored securely and accessed only by authorised personnel. We use password-protected systems, reputable cloud accounting platforms, and reasonable technical and organisational measures to protect your information against loss, unauthorised access or disclosure.
We retain records for as long as required to provide our services and to meet the retention periods required by South African tax and company law — generally five years — after which they are securely destroyed.
4. Sharing of information
We do not sell, rent or trade your personal information. We may share your data only:
- With service providers we trust, such as accounting and payroll software platforms, under confidentiality obligations
- With SARS, CIPC, the Department of Employment and Labour or similar authorities, where this is necessary to make submissions on your behalf
- Where required by law or to comply with a legal obligation
5. Your rights
Under POPIA you have the right to:
- Request access to the personal information we hold about you
- Ask us to correct, delete or limit the processing of your data
- Object to processing in certain circumstances
- Withdraw your consent, where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us at hello@friendlyfigures.co.za.
6. Cookies and website tracking
This website is a static site and does not set advertising or tracking cookies. If we add analytics in future, this policy will be updated and any consent required will be requested at the time.
7. Links to other websites
Our site may link to external websites, including WhatsApp, Facebook and Google. We are not responsible for their privacy practices and recommend reviewing their privacy policies.
8. Updates to this policy
We may update this policy from time to time. All changes will be posted on this page with a revised effective date.
9. Contact us
If you have questions about this Privacy Policy, or wish to exercise any of your rights, contact us at hello@friendlyfigures.co.za or on +27 78 702 8278.